Privacy Policy

This privacy policy sets out how Cwm Chwefru Cottages uses and protects any information that you give Cwm Chwefru when you use this website. Cwm Chwefru is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cwm Chwefru may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12.11.2020.

It is necessary for us to hold and process certain personal information about you in order to enable us to process your accommodation booking. This may include the following information:

• Name

• Email Address

• Home Address

• Telephone Number

• Payment Information

Processing your booking for your stay at our accommodation and registering you as a guest:

• Is necessary for the performance of our contract with you.

• Is necessary for our legitimate interests in administering our business and ensuring that the accommodation operates effectively.

Managing our relationship with you, including but not limited to responding to queries or complaints:

• Is necessary for the performance of our contract with you.

• Is necessary for our legitimate interests in ensuring that we are able to (i) provide our guests with a good quality service; and (ii) respond to all queries and complaints raised by guests

Managing and collecting all applicable payments, fees and/or charges:

• Is necessary for the performance of our contract with you.

• Is necessary for our legitimate interests in processing payments made by guests and ensuring that we are able to recover all sums due to us.

Administering and protecting our business, our website and our online booking system:

• Is necessary for our legitimate interests in running our business, ensuring the provision of administration and IT services, maintaining network security and preventing fraud.

What we do with the information we gather -

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

How long we retain information-

• We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Third Party -

We may need to share your information with third parties who act on our behalf or provide services to us. We require all such third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will require to disclose your information to our data processor, the Queensborough Group. The Queensborough Group administers the online booking system on our behalf. Accordingly, the Queensborough Group will require to process your personal data in the course of operating the online booking system. Your information will also be disclosed to HotelHost Company and Rackspace, both of which are sub-processors for the Queensborough Group. Both of these sub-processors store data in order to enable the Queensborough Group to operate the online booking system.

In addition to our data processor, we may also require to disclose your information to the following categories of recipients: (i) other group companies; (ii) our third party service providers; (iii) our professional advisers, including but not limited to legal advisers; (iv) payment providers and other financial organisations; (iv) our suppliers; (v) our trade and business associates; (vi) central and local government; (vii) regulatory authorities; (viii) third parties with whom we negotiate commercial agreements; (ix) insurers; and (x) third party marketing companies where we have obtained express opt-in consent from you).

Source -

• We will collect personal information directly from you. We may also obtain information about you from our data processor, the Queensborough Group and other third parties providing services in connection with the operation of our online booking system.

• If your personal details change at any time, please inform us as soon as possible to ensure that all information held about you remains accurate and up to date.

Contact us -

If you have any questions about how we use your information or you wish to contact us about your rights or if you have any complaints about our use of your information, please contact us Here.

Address – Cwm Chwefru Cottages, Llanafan Fawr, Builth Wells, Powys, LD2 3YG

We will do our best to answer any question and resolve any issues.

Please note that this Privacy Notice may be updated by us from time to time. If there are any updates you will be notified by e-mail.